When you use, access or browse this website, you acknowledge and agree to being bound by the terms and conditions which are detailed in this document, normally referred to as “our terms”. In addition, you adhere to all of the laws and regulations contained in these Terms and Conditions. The user who is completing the application form is hereinafter referred to as “the applicant”. The terms “we", “our” and “the company” refer to Norgenic S.L., a company based in Av. de Jaume I, 95 Terrassa (Spain), registered in the Chamber of Commerce, with registration number CIF: B67882019, [email protected] as a complete entity.

Advantages of processing your certificate request online

Service Government Online
Easy to fill online form available 24/7/365
24/7 customer assistance from our expert agents
Application review before final submission
Free correction of errors before submission
Personalised support and document verification
Fast & easy online application process
Secure online form and data privacy policy
Document/photo editing in any format (PDF, JPG, PNG)
Certificate sent via email
Multiple secure payment methods accepted

General Information

The following personal data is collected and stored securely: name, place and date of birth, document number and type, email, address, phone, IP and connection logs, cookies, and payment history. For more information, refer to our privacy policy.

The applicant must not provide false, incorrect or omitted information. Any such behavior may result in the cancellation of the application without refund.

Use of Our Website

The website iebc.e-docshub.com and all related services are intended for personal use only. The company is not affiliated with any government. Content may not be copied, reused, or distributed for commercial use.

Service Content

The applicant accepts these terms. Conditions may change at any time due to technical, security, or service-related reasons.

Our Service

Our service processes online applications for certificates. We collect, review, and submit applications on behalf of customers. The customer becomes bound by these terms upon acceptance of the service.

Upon receiving your application and acceptance, you will receive an email confirmation. The service begins immediately as it is fully personalized and binding.

Our team assists with application review, information verification, translation (if needed), and form completion support.

Authorities may request additional documentation. If not provided within the required timeframe, your application may be canceled without refund.

We aim to provide accurate information, but requirements may vary depending on the issuing authority.

Issuance of the certificate depends entirely on the authority. We do not guarantee issuance; our service covers assistance, processing, and support.

Fees

Fees include our service charges and any third-party or authority-related fees. Additional courier costs, if any, are borne by the customer.

Our service fee is 99 EUR, charged upon application acceptance, and is non-refundable.

If your application is rejected, we refund the government fees (if applicable), but not the service fee.

You may review and correct your application before making payment. Once confirmed, changes are no longer possible.

By using our services, you agree to these terms and designate Norgenic S.L. as the Merchant of Record, who handles payment processing and compliance. The company is based in Spain, Av. de Jaume I, 95 Terrassa (Spain), CIF: B67882019, [email protected].

Limitation of Liability

Issuing authorities make the final decision. Applications may be rejected or delayed. We are not responsible for delays or costs related to missed deadlines.

We are not liable for delays or rejections by third parties. We act only as an intermediary to process your request based on your instructions.

Even with correct documentation, entry or acceptance can be denied by authorities. We are not responsible for such decisions.

All legal disputes will be governed by Spanish law and settled in the courts of Barcelona.

We are not responsible for errors or delays from third parties such as couriers. In such cases, you must contact the relevant service provider directly.